Terms & conditions
Special conditions for commercial buyers and consumers, see section 7.
Please note that we do NOT sell or ship products to private customers residing outside Denmark. If you are a company residing in the EU, you must provide us with your valid EU VAT registration number. Companies outside the EU we kindly ask to place orders by personal contact via firstname.lastname@example.org. Thank you!
Following terms & conditions apply to all offers, sales, and deliveries unless otherwise agreed in writing between the parties.
innovativetools.eu is owned and operated by:
DNTH ApS., Trunderupvej 1H, DK-5683 Haarby, Denmark, email@example.com
VAT no.: DK14023186
(The web shop innovativetools.eu is established July 2017).
Our web shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Essentially, and if not otherwise separately shown, all prices on the site are quoted in EUR exclusive VAT. From the site menu you have the option of choosing other accepted currencies. 25% VAT will be added to orders from Danish customers during checkout.
3. Payment We offer the following payment options:
- Credit card: Visa, MasterCard, American Express, ApplePay
- Bank transfer (prepayment).
- Invoice. Only for commercial clients with credit agreement.*
The amount will not be charged to your card, until the ordered product is shipped from DNTH ApS. In no case will an amount be charged that is greater than what you approved at the time of purchase.
*A credit agreement may be arranged for registered customers by further agreement. For this, please contact firstname.lastname@example.org
When paying by invoice, payment is due no later than the date indicated in the invoice as the final day of payment. In case of late payments, DNTH ApS. is entitled to charge interest from the due date in accordance with the applicable provisions in the Danish Interest Act.
Shipping to the address provided by the buyer will commence within 7 days from the date we receive your order
5. Right of cancellation when purchasing goods
As a private customer, you have a 14-day right of cancellation when shopping at innovativetools.eu.
The cancellation period expires 14 days after the day you:
- receive your product.
- physically get the last item into your possession in case of an agreement, where several different items are ordered together, but delivered separately.
- receive the last lot or come into physical possession of the last piece, in case of an agreement to deliver a good consisting of multiple lots or pieces.
Within 14 days of receipt, you must notify us that you wish to cancel your purchase. Notification must be made by e-mail, phone, or the like. In your message, you must clear indicate to us that you wish to invoke your right of cancellation.
If you cancel your purchase, the product must be returned with a copy of the invoice to: DNTH ApS, Trunderupvej 1H, DK-5683 Haarby, Denmark.
You may not cancel simply by refusing delivery of the merchandise without also providing us with clear notification of this. Your order must be returned to us without undue delay and no more than 14 days after your notification to us that you wish to cancel your purchase. You are responsible for the direct cost connected with returning the merchandise. You bear the risk for the merchandise from the time it is delivered, and at the time of return you are responsible for the merchandise being packaged securely.
Naturally, the amount paid to us will be returned to you:
If you cancel your purchase, the amount of money you paid will be returned to you. In case of any decrease in value, which you are liable for, this is deducted from the purchase amount. If you invoke your right of cancellation, we will refund all payments received from you, including the cost of delivery (excluding additional costs resulting from your own choice of delivery as opposed to the least expensive standard delivery method offered by us), without undue delay and in any case no later than 14 days from the date we received your notification that you decided to cancel this agreement. We provide such reimbursement using the same method of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the returned product.
The condition of returned merchandise:
You are responsible only for any decrease in value of the product resulting from handling other than that which is necessary to establish the nature of the product, its features, and the way it works. In other words, you can test the merchandise in a manner similar to what you would do in a brick and mortar store. If the merchandise is tested beyond that, which is described above, we consider it used, which means that when cancelling the purchase, only part or none of the purchase price is returned to you, depending on the fair market value of the product. In order to have the full purchase amount returned to you, then, you may do what you can do in a brick and mortar store. You may test the merchandise, but not actually start using it.
What should I enclose with the return? You must enclose a printed copy of the invoice. It is mandatory and will secure a correct refund process
Note! We do not accept any product returns sent COD (Cash on Delivery).
If you want to complain about your purchase, you can contact us via our website or contact Michael Østergaard at tel. +45 52403059 or e-mail email@example.com
If we do not agree about the complaint you can use the online EU complaints portal: http://ec.europa.eu/consumers/odr/.
When you shop at innovativetools.eu you have the benefit of the general European 24-month warranty rules. For products, where indicated separately in the web shop, special or extended warranty terms beyond 24-months may apply.
This means that you can have the merchandise either repaired or replaced, or get a refund or reduction in price, depending on the specific situation.
Obviously, it is a requirement that the complaint is justified and that the defect was not caused by improper use of the product or other damaging actions.
The deficiency rules from the Danish Sale of Goods Act may apply.
How soon must I complain?
You must complain within a “reasonable time” after discovering a fault with the merchandise. If you complain within two months of the fault being discovered, the complaint will always be within a reasonable time.
We will refund reasonable shipping costs
If the complaint is justified, we will, of course, refund your (reasonable) shipping costs.
Appeals and complaints must be sent by email to: firstname.lastname@example.org
If your complaint is accepted for repair, replacement or refund, the product must be returned to:
DNTH ApS., Trunderupvej 1H, DK-5683 Haarby, Denmark.
We need the following information when you send us the Product
When you return the product we ask you to describe the problem in the greatest possible detail.
Note! We do not accept return packages sent COD or the like.
Remember always to return in original or least secure packaging, and to get a receipt for the shipping, so we can reimburse your shipping costs. We refer you to the Danish Consumer Complaints Board, if you wish to complain about the complaint or cancellation process.
7. Special condition for commercial customers:
The same conditions of trade are valid for commercial traders as for individuals, but with the following modifications:
- Commercial clients have no right to cancel.
- Commercial clients have the right to complain for 1 year from the original invoice date. Replacement or repair does not restart the clock on the 1-year warranty period.
- DNTH ApS retains ownership for products until the purchase has been paid in full.
- All costs associated with enforcement of this ownership are assumed by the buyer.
- When invoking the guarantee, the buyer is responsible for shipping the merchandise, including shipping costs.
Each of the following conditions will independently cause an order to be considered a commercial purchase:
- User profile on the website includes a commercial ID or VAT number or is set up as a business/governmental client.
- The invoice address contains a company name and/or a commercial ID number. (However, you may have a private package delivered to your place of employment – in that case fill out the alternative delivery address box.)
What we do with your personal information (personal data policy)
In order to enter into an agreement with us at innovativetools.eu, we need the following information:
- Phone number
- E-mail address
We record your personal information for the purpose of delivering goods to you.
Personal information is recorded at innovativetools.eu and kept for five years after the date of your last buy, after which the information is deleted.
When personal information is collected via out website, we ensure that this is always done with your express permission, so that you are aware of exactly what information is collected and why.
The data manager of innovativetools.eu has access to the information that is recorded about you.
The data manager at innovativetools.eu is: Michael Østergaard.
- We do not store customer data encrypted.
- We do not transmit customer data encrypted.
- Information given to innovativetools.eu is in no way transmitted or sold to third parties, and we record no sensitive personal information.
- As a registered user with innovativetools.eu, you always retain the right to object to registration.
- You also have the right to inspect the information recorded about you.
These rights are secured by the Danish Data Privacy Act, and any queries regarding this should be directed to innovativetools.eu via e-mail to email@example.com
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8. GOVERNING LAW